" Shangri- La Hotel" a discussion of M.Azim Ulfati

1.)" Assess how employee training and development impacted Shangri-La Hotel strategy to delight Customers Each and Every Time". 

I think any companies that want to grow and improve its business; it needs for well-trained employees and best customer service and sales. Shangri La- Hotel employee training and development has impacted the company for great sales, customer service, customer loyalty and inspiring of employees whether the class is instructor-led, online or instructor interactive Web-classroom training. The training of employees has been very effective and useful in China, which has brought credibility and growth to the company. The employees of Shangri-La Hotel have always delighted its customers with the skills and knowledge that they have gained through trainings. The customers have always walked in and out happy.

2.) "Evaluate whether or not Shangri-La Hotels' heavy investment in employee development yields a profitable return to the company."

Shangri- La Hotels’ heavy investment brings lots of credits and trust in employee development and with that it allows the company to have profitable incomes or returns because if the company trains the employees and the employees can deliver great customer services and keeps the customer happy and satisfied, then this would bring in more customers and will gain more and more credibility, trust, popularity and growth to the company.

3.) "Evaluate Shangri-La Hotel at maintaining service quality in the expanded markets and suggest what it may have done differently in high-wage counties."

Shangri-La Hotel has been doing well so far in maintaining service quality to ensure that the hotel can compete and can stay on the top. It has had a great service and quality strategy through employee training and development. I guess in high wage counties, it still needs to improve its strategy in maintaining qualified professionals that it has invested on them and that can be done by rising the salaries of those professionals and as well as offering bonuses to the employees based on economy of the county.